On the heels of last weeks news that Air Canada suffered a breach affecting thousands of customers, British Airways announced a major breach affecting 380,000 customers who used the company’s website and app over a two-week period.
From August 21 to September 5, hackers stole British Airways customer user names, addresses, email addresses and credit card information (including expiration dates and security codes). According to the company, travel plans and passport information were not included in the data breached.
British Airways CEO Alec Cruz called the attack sophisticated, and promised to reimburse any expense caused by the breach. Customers have been critical of the way the company handled the news, many complaining that they had learned about it from the media long before the company reached out.
British Airways is still reeling from the May 17 power outage and subsequent glitch-fest that affected 75,000 customers and caused more than 700 flights to be cancelled.
Read more about the hack and the company’s response here.